Privacy Statement

This is the Privacy Statement of Emblem Group Pty Ltd ACN 629 409 801 and each of its related bodies corporate (Emblem, we, us or our). 

Your privacy

We respect your privacy and we are committed to managing your personal information responsibly and in accordance with our legal obligations under the Privacy Act 1988 (Cth) (Privacy Act). The Privacy Act regulates the way we collect, use, disclose, keep secure, and give you access to, your personal information.
This Privacy Statement sets out the type of information we collect and how we collect, store, use and disclose your personal information.
You are not required to provide us with your personal information, but if you do not do so we may not be able to provide you with our services.
If you apply for or accept any of our services or otherwise provide us with your personal information, then you agree to your information being collected, held, used and disclosed as set out in this Privacy Statement.

Changes to our Privacy Statement

We may update and revise this Privacy Statement from time to time. The current version of our Privacy Statement can be accessed free of charge on our website,, or by contacting us on the details below. This version of our Privacy Statement was last updated in September 2022.

What kind of personal information do we collect and hold?

We will only collect personal information from you which is necessary for us to provide our products and services and to comply with our legal and regulatory obligations. In order to provide our products and services.
We may collect your full name, date of birth and contact details (including your residential address, e-mail address, and fax and telephone/mobile number).

How do we collect and hold your personal information?

Unless it is unreasonable or impractical for us to do so, we will collect your personal information from you directly, including—

(a) through your use of our website,

(b) from communications between you and our officers, employees and representatives (including communications conducted in person, over the phone, by email or otherwise), and

(c) from promotional and marketing activities undertaken by us, in which we request or otherwise receive personal information from you. 

However, we may also collect information about you from third parties, such as—

(a) your professional advisors or service providers engaged by you,

(b) your authorised representatives, and

(c) subject to your consent, identification verification service providers that we may engage to collect and verify personal information electronically.

Use of our website

We may use “cookies” to help us tailor our website to better suit your needs and improve our service. Cookies are small text files that are stored in your computer’s memory and hard drive when you visit certain web pages. Cookies are used to enable websites to function or to provide information to the owners of a website.

We use cookies on this website for the following purposes:

(a) Analytical purposes—Analytical cookies allow us to recognise, measure and track visitors to the website. This helps us to improve and develop the way the website works, for example, by determining whether site visitors can find information easily, or by identifying the aspects of the site that are of the most interest to them.

(b) Usage preferences—Some of the cookies on the website are activated when visitors to our sites make a choice about their usage of the site. Our website then ‘remembers’ the settings preferences of the user concerned. This allows us to tailor aspects of the site to the individual user.

(c) Terms and conditions—We use cookies on the website to record when a site visitor has seen a policy or statement, such as this one, or provided consent, such as consent to the terms and conditions on our website. This helps to improve the user’s experience of the site – for example, it avoids a user from repeatedly being asked to consent to the same terms.

(d) Session management—The software that runs the website uses cookies for technical purposes needed by the internal workings of our servers. For instance, we use cookies to distribute requests among multiple servers, authenticate users and determine what features of the site they can access, verify the origin of requests, keep track of information about a user’s session and determine which options or pages to display in order for the site to function.

(e) Functional purposes—Functional purpose cookies store information that is needed by our applications to process and operate. For example, where transactions or requests within an application involve multiple workflow stages, cookies are used to store the information from each stage temporarily, in order to facilitate completion of the overall transaction or request.

Storage and security

All personal information we collect will be held securely and in accordance with this Privacy Statement. We will protect your personal information and prevent unauthorised access through the use of secure passwords, user logins, or other security procedures, including firewalls and anti-virus technology. 

However, we cannot provide any assurance regarding the security of information transmitted to us online, as the internet is inherently insecure. Nor can we guarantee the supply of information to us from you will not be intercepted. Information you transmit to us online is at your own risk.

Direct marketing

We may also send you direct marketing communications and information about any other products or services offered by us that we expect may be of interest to you. These communications may be sent in various forms, including mail, fax and email. 

At any time, you may opt-out of receiving marketing communications from us by contacting us (see contact details below).

How you can access and correct your personal information held by us

You may request access to any of your personal information held by us. Generally, if the personal information held by us about you is incorrect, then we will correct it at your request. 

Your right to access is subject to some exceptions allowed by law. We will notify you of the basis for any denial of access to your personal information.

Please contact our Privacy Officer using the below details to request access to any of your personal information held by us.

How can you complain about a breach of privacy?

If you have a complaint about a breach of this Privacy Statement including the manner in which we have collected, held, used, disclosed, kept, or given people access to your personal information, then you may make a complaint to us using the contact details set out below. You will need to provide us with sufficient details regarding your complaint and any supporting evidence.

Your complaint will be referred to our Privacy Officer who will investigate the issue and determine the steps we will take to resolve your complaint. We may ask you to provide additional information.

We will notify you in writing of our determination, generally within 30 days. If you are not satisfied with our determination or you do not receive a response within 30 days, then you can contact us to discuss your concerns and you can refer the complaint to the Office of the Australian Information Commissioner

Accuracy, currency, and completeness of information

We will endeavour to ensure your personal information is kept accurate, complete, up to date and relevant. Please let us know if any of your details change. If you feel your personal information is not accurate, complete or up to date, then please notify us and we will take reasonable steps to ensure it is corrected. You can contact us using the details listed below.

We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Are we likely to disclose your personal information to overseas recipients?

We will not disclose your personal information to overseas recipients, unless required to by law.

Request a copy of this Privacy Statement and further information

A copy of our current Privacy Statement is available from us free of charge from our website, You can also request a copy of the Privacy Statement to be sent to you—

(a) by email, by emailing your request to, or

(b) by post, by calling 0482 931 902, or by writing to us. 

Our postal address is:

Attn: Privacy Officer

Emblem Group Pty Ltd

G.06, 175 Sturt Street, Southbank, Victoria

If you would like a copy of this Privacy Statement in a particular form (for example, on audio disc), then please contact us and we will accommodate any reasonable request.

If you have any further questions relating to this Privacy Statement, or concerns about the way in which we have handled your personal information, then please contact our Privacy Officer.

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